Refund & Transfer Policy

1. Scope

This policy applies to all bookings, deposits, and payments for retreats, workshops, and events operated by Ascend ("Company," "we," "us," "our").

2. Non‑Refundable Payments

All deposits and subsequent payments are non‑refundable. By paying any deposit or balance, the guest ("you," "participant") acknowledges and agrees that payments will not be returned under any circumstance, except as expressly provided in Section 6 (Company Cancellation) below.

3. Transferability / Account Credit

• All non‑refundable payments are fully transferable. If you cannot attend a booked retreat, you may transfer your booking to another person or request an account credit.
• Account credits equal to the full value of payments made will be issued upon request and recorded on your Ascend account.
• Account credits may be applied to any future retreat or service offered by Ascend and do not expire. Credits are non‑transferable unless expressly authorized in writing by Ascend.

4. Transfer & Credit Request Procedure

• To transfer a booking to another person or request an account credit, you must notify Ascend in writing at josh.ascend.infiniti@gmail.com no later than 21 days prior to the retreat start date.
• For transfers: the transferee must complete our standard registration and sign all required waivers and agreements. The original registrant remains responsible for ensuring the transferee complies with all requirements until the transfer is accepted in writing by Ascend.
• For account credits: once issued, credits will be recorded on your Ascend account and may be used toward future bookings. Credits cannot be redeemed for cash.

5. No Expiration / No Fees for Credits

Account credits do not expire and will remain available until used. Ascend will not charge administrative fees solely for issuing account credits, except where additional vendor or third‑party fees have been incurred and must be passed through to the participant (in such case Ascend will notify you).

6. Company Cancellation or Material Change

• If Ascend cancels a retreat for any reason other than Force Majeure (Section 7), participants will be offered a choice of: (a) a full account credit for the amount paid (no expiration), or (b) a refund of payments less any non‑recoverable third‑party costs (e.g., vendor or supplier fees), if applicable.
• If Ascend makes a material change to the retreat (date, location, main teacher/facilitator) and you choose not to accept the alternative, Ascend will offer an account credit equal to amounts paid or, at Ascend's discretion, a refund less non‑recoverable third‑party costs.

7. Force Majeure

In the event of Force Majeure (acts of God, pandemics, government travel restrictions, natural disasters, war, strikes, or other events beyond Ascend's reasonable control), Ascend may: (a) reschedule the retreat, (b) issue an account credit, or (c) cancel the retreat. In such cases Ascend's liability is limited to offering account credits or refunds less non‑recoverable third‑party costs. Ascend is not liable for consequential damages, travel costs, or participant losses.

8. Chargebacks & Disputes

• Payments are non‑refundable; participants agree to first seek resolution directly with Ascend before initiating a chargeback with their card issuer.
• If a participant initiates a chargeback, Ascend will contest it and may deny future bookings until the dispute is resolved. If the chargeback is upheld in the participant's favor, Ascend may, at its discretion, reissue an account credit in lieu of monetary refund if supporting documentation shows non‑recoverable third‑party costs were incurred.

9. Travel Insurance

Participants are strongly encouraged to obtain travel insurance (including cancellation/interruption coverage) to protect against personal circumstances, travel disruptions, medical emergencies, or other risks. Insurance is the participant's responsibility and is not provided by Ascend.

10. Exceptions

Any exceptions to this policy (including limited refunds) require prior written approval by an authorized Ascend representative and are granted only in exceptional circumstances. Such exceptions do not set precedent.

11. Acceptance

By making a payment, registering, or attending a retreat, you acknowledge that you have read, understood, and agree to be bound by this Refund & Transfer Policy.